Frequently Asked Questions
How do I place an order?
You can place an order by phone, online or email. Orders can be placed by phone Monday – Friday 9 am-4 pm, and Saturday 9 am-1 pm. You can email your orders 24/7 using the online catalog to choose your items. An event specialist will contact you back within 24 hours. We require a 50% deposit to place and hold any reservations.
When do I need to make a reservation?
We suggest to our customers to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs and will have the items available for you.
What is your change policy?
The customer has 10 days prior to their event to change any quantities. Special orders or sub-rental items are non-refundable and must be paid for at the time of the initial order. Any changes made after the 10 day period may be charged a restocking fee.
What is the Damage Waiver?
The damage waiver covers any accidental damage. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any and all damages that may occur. If the customer decides to keep the waiver, it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.
Can I pick up our equipment?
We offer our customers pick up service Monday – Friday 9 am-4 pm. Weekends or after hours may be available with an additional fee.
What is your cancellation policy?
Any cancellations could be charged a cancellation fee. Any custom orders that were placed may not be cancellable nor refundable. Please call the office to inquire about the cancellation of your specific order. Best Party Rentals will do everything possible to work with your situation.
How do I arrange a tent site visit?
Tent site visits can be arranged by contacting our office. The site visit allows us to determine what size tent you may need, along with any other suggestions we may be able to provide. Some tent visits do require a site deposit. A portion of the fee could be credited to your order.
How far do you deliver?
We currently service California’s Central Valley and surrounding locations. Call one of our event specialists to inquire about the current delivery rates.
How is equipment delivered and how should it be returned?
All equipment is delivered and stacked neatly in the customers’ requested destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if the equipment is not broken down and stacked neatly. All china, flatware, and glasses should be returned to their crates they were delivered in. They should all be scraped clean of any food or debris. Additional charges may apply if items are returned excessively dirty. All equipment must be accounted for on pick up, to include crates, straps, pallets, etc. Additional charges will apply for any missing equipment.
Do you offer event set up and breakdown?
We do offer set up and breakdown for a nominal fee. Contact one of our event specialists to get the current rates.
How do I handle damp or wet linens after an event?
If linens are wet please let them air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.
How big should my dance floor be?
We estimate you need about 3 sq ft. of dance space per person. You should estimate that only half of your total number of guests will be dancing at one time. For example: 50ppl 12x12, 100ppl 18x17, 150ppl 22x20.
Do I have to pay for rentals that I don’t use?
Yes, we charge for all time out.
* THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT