Our Rental Policies
To ensure proper quantities and availability, customers are encouraged to place all rental orders well in advance - at least one month in advance for tents, all other large orders at least 2-4 weeks. First time renters must provide a valid drivers license and valid debit or credit card. All reservations require a 30% deposit at time of order placement. We accept Cash, VISA, MasterCard, Discover, Company Checks, and Money Orders as form of payment. All reservations over $100 must be paid for in-full 10 days prior to the event.
Delivery & Pick Up
Standard delivery and pick-up are available Monday through Friday 8:00 a.m. to 5:00 p.m. and Saturday 9:00 a.m. to 1:30 p.m. Best Party Rentals is more than happy to accommodate deliveries and pick ups outside of these standard times, please call the office to inquire about special delivery times– an additional fee may be added. The customer is responsible for order confirmation and accuracy upon delivery. Please notify Best Party Rentals office at the time of delivery if items are missing or damaged to receive a refund or credit. On the scheduled day of pick-up all items should be cleaned and assembled in a single location where they were delivered to. All china, silver, utensils, etc., should be rinsed, food-free, and re-packed in the same containers as delivered. Additional charges will apply for all unreturned boxes and crates, breakage, loss and excessive cleaning. Linen should be dry and free of debris to prevent staining and mildew. Tables and chairs must be folded, stacked and ready for pick up unless Best Party Rentals is contracted ahead of time for setup and/or takedown. Wax must be removed from candelabras. Items not meeting these conditions are subject to additional fees.
Best Party Rentals guarantees rental equipment is in top working condition but we understand that accidents can happen during an event. The damage waiver is a one-time, non-refundable charge to cover the customer against any accidental damage and avoid extra charges. Vandalism, theft, mysterious disappearance or excessive damage is not covered under the damage waiver. The customer has the right to decline the damage waiver but will be held liable for damages that occur – additional charges may apply.
Loss or Damaged
The customer retains full responsibility for rented equipment from the time of pick-up/delivery to the time of return. Please be sure equipment is secured when not in use and protected from the weather. Additional charges will apply for missing, broken, burned or heavily damaged items. China, glassware, etc., will be considered broken if returned chipped. If you discover a chipped or broken item when you unpack your order, please notify us at once so that we can promptly replace the item.
Set up and Breakdown
Set up and break down service is available at a reasonable additional cost if arranged in advance. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization and pricing. Call one of our event specialists for the latest set up and breakdown charges.
* PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE - THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT